A good business analyst will pay for their salary many times over in the first year alone.
The field service world is rich with data, and mining that data for insights can be complex. Understanding productivity and efficiency, cost, revenue and lead generation and the interrelationships between them can be confusing.
You can make significant progress with simple tracking and reporting, but to gain deeper insights and unlock true value, you need some analytical horsepower. Even better, find someone who has the operating experience and can use modern data presentation and database management tools to simplify the work.
You will find that your understanding of the business will improve dramatically as you gain a clear perspective on the need for change, the specific areas of focus, and the impact you have as you make it.
Do you have the analytical horsepower you need to take your business to the next level?
Share your experiences in the comments below and learn more about field service transformation with Chapman Management Solutions at www.chapmansolutions.ca.
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