Your assessment of the Terminix Canada field service operation was incredibly thorough and provided a thoughtful balance between analysis and insight. You have identified meaningful actions that my team are moving to install. We also look forward to working with you to implement the more complex recommendations for systems and process enhancements. All together, I expect the impact of this work to be well over seven figures.
​
I will highly recommend Chapman Management Solutions to any company looking to improve the performance of their field processes, systems and people to drive significant financial return.
Doug Hart, President ServiceMaster of Canada
I always thought that strategy was "pie in the sky", and bringing in consultants was a luxury afforded only to large companies. I wasn't sure what to expect when we first engaged Chris, but having been through this process I can only imagine how many companies would benefit from this approach. I would highly recommend it for businesses of any size.
Scott Strong, Co Founder​
​
Our plan is now documented in a format that we can use with all stakeholders, but most importantly with our team. We really haven't had the tools to communicate our vision and our principles with such clarity. I'm confident that we are better aligned and that our team will share in our excitement when they hear about our plans for the future.
Mike Klinck, Co Founder
Chris’ process began with an extensive diagnostic involving the Baylis Medical Senior Leadership team. After establishing a baseline view, Chris customized an offsite Senior Leadership meeting to translate our corporate strategic plan to a set of key objectives for the upcoming fiscal year.
The approach that Chris employed was well organized, well facilitated and engaging and allowed us to make significant progress in a short period of time.
With this session as a foundation, the leadership team were able to follow through on the planning process, finalizing a set of clear objectives and key results that will guide us through 2020. Chris’ summary of our discussions also included a compelling one-page strategic ‘playbook’ that will be the cornerstone of our employee communication plan.
If you are looking for that extra spark to push your organizational planning to the next level, I highly recommend that you hire Chris Chapman at Chapman Management Solutions.
Howard Andrews, Vice President of Finance and Accounting
"We engaged Chris Chapman to lead our strategic planning process at Reliance Home Comfort. Chris takes a simple and effective approach that was highly customized to meet our requirements and our timelines. Chris facilitated engaging and productive workshops that created true value and helped us to keep the customer top of mind through all stages of the process. I thoroughly enjoyed working with Chris and would recommend to give him a call if you want to take your planning process to the next level."
​
Catherine David Nolan, Chief Financial Officer
"Reliance Home Comfort asked Chris Chapman to facilitate our strategic planning process this year. Chris led our Executive Team through simple and meaningful workshops that brought clarity and focus to the planning process and to the strategy itself. Working with our Senior Leaders across all functions, Chris structured a strategic plan that our Board supports and that our Team Members can execute. If you're looking for a great facilitator to get full value from your organization, I recommend that you speak with Chris."
​
Sean O'Brien, President & CEO