I often hear of companies waiting for an investment in software or other tools to be able to capture the data that they need to manage their business. Really? Waiting?
Chances are you already have the key elements of a management system for your field service operations, regardless of the technology or tools in place. Sure you can do it more efficiently with mobile apps than with a pen and paper, but that doesn’t mean you need to wait.
Take, for example, the small business that operates entirely on paper. Technicians return paperwork at the end of the day to capture information about the work performed.
With minimal investment in time and training and an Excel spreadsheet this company could track:
1. Calls per day by tech, region etc.
2. Call duration by call type, by tech etc.
3. Technician efficiency
4. Revenue per call
5. Technician sales per call
6. Cost per call
7. Parts consumption
8. Further Service
9. Fixed Right First Time
Are you letting the “lack of data” or waiting for the “right system” stop you from setting targets, measuring performance, rewarding employees and improving your business?
Share your experiences in the comments below and learn more about field service transformation with Chapman Management Solutions at www.chapmansolutions.ca.
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