Customer loyalty is fragile, right SONOS?
Will loyal SONOS customers forgive a 'planned obsolescence' messaging mishap? I love my SONOS products. SONOS is to whole home sound...
Hey, Home Service Company... 1992 called... They want the "morning appointment" back!
I like to support local businesses and recently purchased a dishwasher from a small appliance store that was installed today. There was a...
The "Big Guys" vs. Big Sammy's... a master class in customer experience with a surpris
While on an extended engagement outside of Chicago, our team frequented a number of restaurants and coffee shops. We had some good...
Meet Chris, Founder @ Chapman Management Solutions
Welcome to Chapman Management Solutions and the launch of our website and blog. I am excited to share my perspectives on the world,...
